How To Pay Cebu Pacific via LBC

I made a step-by-step blog on how to get tickets online and how to pay for them in BDO. This would be on how to pay for the online reservations in your local LBC branch.

Here are the steps:

1. Take note of the 14 digit Confirmation Code you get after the successful booking.

2. Go to your local LBC branch and tell them you'd be paying for your tickets.
Tip #1. The LBC Branch only has until 4:00PM for Cebu Pacific online reservation payments. Make sure to be there before the cut-off. I went to the nearest branch at around 11AM.

3. Pay the exact amount from the online booking and wait to get your receipt. No fees are necessary and the line is shorter compared to queuing in the bank. You would not need to fill out any forms as well, just have your confirmation code, name of passenger and date of flight written on a piece of paper and hand it over to the LBC teller.

4. Wait for 24 hours for the e-mail confirmation and itinerary to be sent to you.

5. If you do not get the text in 2 days, it is best to send a copy of the receipt and attach to your e-mail and sent it to: cebetkt@cebupacificair.com

84 comments:

  1. This is helpful thanks

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  2. Thanks a lot for visiting! :)

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  3. thank you so much:)godbless

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  4. i'm panicking coz' its already 11:22 pm and the itinerary in the email is still haven't sent to me. i paid thru LBC 1pm this day's afternoon. good to know that you made this entry, this at least eased me up a bit. :)

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  5. Glad to be of help! :)

    If you do not get the text in 2 days, it is best to send a copy of the reciept and attach to your e-mail and sent it to: cebetkt@cebupacificair.com

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  6. Can I ask a question? I booked a flight at 11pm July 15,2012 and it says here that I should be able to pay it at 23:59PM. Can I still pay it at July 16, 2012?? My status now is still at hold and it's 2:30AM of July 16, 2012.. please do reply.. thanks.

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  7. Hi, sorry for the delayed response. With online booking, you are allowed until 11:59PM of the same day for payment. You are not able to pay on the next day as others may have taken that ticket already.

    Thanks for dropping by. :)

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  8. Hi. . thank you for the blog. it really help. "Confirmation #, Name, Date of Dep." got it.. ^^,

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  9. weeeeeeeeeee. thank you :)

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  10. Are there instances that payment will be declined or rejected thru LBC?

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  11. Hi Deo, thanks for dropping by! Based on my experience, there was no instance of rejection from LBC. :D

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  12. How did you pay your 16 cents (exactly)? Thanks!

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  13. You write down the exact amount on the form and they give your money. I paid exactly Php972.25 and the teller gave back 10 cents. :D

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  14. Seems easier than paying through a bank. I'll be choosing LBC, then. Thanks for your prompt reply, Zhequia! :D

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  15. hi, i pay at lbc around 4:12pm. will the booking be still accepted?
    thank you

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  16. I believe so, you may try and check it on the Cebu Pacific website if the status is already Confirmed. :)

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  17. i'm so worried when i found out that my status online is still 'On hold' when I have paid already thru lbc this 1pm. when i tried the 'manage bookings' feature, my booking was still on hold and not updated. is this normal? and in your case, about how many hours would u have to wait to receive your itinerary e-mail? thanks a lot

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  18. Hi Sharmayne, did you send an e-mail to LBC to verify your status?

    If you do not get the text in 2 days, it is best to send a copy of the reciept and attach to your e-mail and sent it to: cebetkt@cebupacificair.com

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  19. i didnt recieve the 14 digit confirmation code

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    Replies
    1. The 14 digit confirmation code is from your online booking. This is when you have selected LBC as your Payment Outlet. Once you get pass that, you will have a series of codes that you can use when paying in LBC.

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  20. Hi what should i do if my online transaction automatically cancelled my booking after i made the payment. Its says the booking is unsuccessful and try to use another credit card. But when i checked it on my online banking account.. The amount has already been deducted. I called the Cebu Pacific hotline immediately , but the operator say theres no payment that went thru. How could that be.

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    Replies
    1. Hi GIG23, I am sorry to hear that you have been deducted. I would recommend sending an e-mail to cebetkt@cebupacificair.com and attach screenshots of the deduction on your online bank account.

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  21. Thanks so much for this guide. I was also looking for ways to pay via Metrobank and I saw your post. This really guided me on how to pay via Metrobank direct. http://angeloromasanta.com/paying-cebu-pacific-via-metrobank-direct/

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    Replies
    1. Thanks Angelo for visiting! Thank you for sharing this method of payment as well! :)

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  22. Is payment at lbc available during weekends as well? Or only weekdays?

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    Replies
    1. Yes, payment is available even on the weekends. Just be there before cut-off of 11AM.

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  23. i did not receive my itinerary via email after 5 days now..is it still ok to send an email to them? would they accept it still?

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    Replies
    1. Yes, it is best to contact them ASAP. Include a photo of your payment slip with your email.

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  24. is sending an email to cebetkt@cebupacificair.com a sure way to have my email confirmation sent to me?


    -dreg

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    Replies
    1. Yes, Dreg. I sent them an email attached with my proof of payment and they replied after a day. You can however try to call them or visit your nearest Cebu Pacific ticketing office. :)

      Thanks for visiting my blog. I hope this helps you in one way or another.

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  25. so the receipt would serve as our ticket? so we should print the receipt right? sorry for this stupid question

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    1. Do you mean the receipt from the payment center? No. This does not represent as your tickets. Your tickets will be sent via e-mail and you can print from your home or have the option to get this printed from the ticketing office in the airport where it's always free. Just have a copy on your phone like a screenshot to show them your confirmation number and then they can pull it from their system.

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    2. Whew! Thank you soooo much! Jah bless you! :)

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  26. Hi ZHEQUIA. I got itinerary receipt in my email. That i should print?

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    Replies
    1. Yes, does it say CONFIRMED? If so, you may bring this over to the airport for check-in. :D

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  27. Hi ZHEQUIA... i'm worried about our ticket. i book yesterday but i was not able to pay it tru lbc coz its already cut off. this morning i book again and paid it @ lbc. my question is. does my first booking has been cancelled?

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    Replies
    1. Thanks for visiting. Please contact LBC via their email or call them by phone. It would be best to reach them to check your previous booking.

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  28. Please help Ms. Zhequia, I have checked today at 3:30pm my status is still 'On hold' when I have paid already thru lbc yesterday at 9am . I am so worried.

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    Replies
    1. Try sending them an e-mail or call them. :)

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  29. I can't see the LBC or any bayad centers anymore in Cebu Pacific Payments. I have been using LBC for 3 years whenever I have a booking in Cebu Pac.. But now, I only see credit cards, Bancnet and Alipay.. In bancnet, you are required to enter your ATM numbers on certain banks like Metrobank and RCBC. My problem is.. my only bank accounts are on BPI and BDO.. :(

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    1. I am sorry to hear that Axe. You may opt to pay via over the counter nalang for now. :(

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    2. This happened to me when the flight date/time is already less than 24 hours from the booking time. You can check this by trying to book a ticket that's flying 2 days after to see if the bayad center option appears. ;)

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  30. lbc still accept payment for cebu pac... i paid earlier this morning via lbc.. and like others my status is still on hold ... ;) ill try to call lbc tomorrow for an update.. just sharin.

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    1. That's great! I didn't had the time to check yet but thanks! :)

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  31. Worried po ako kc i pay olredy through lbc... And something sent me an email... Its coming cebu pacific and malayan insurance.they also have confermation code as wat the sent email frm ne,. Dont know if its email coming frm cebu pac or in lbc... And wen im check my booking is still on hold... I pay this day 11 am

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  32. This has been very helpful. Thank you so much! I booked for a flight the yesterday and my paid it thru LBC. Thank you for writing this one.

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    Replies
    1. Glad to be of help. share this with your friends. :)

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  33. hi sir good day is it ok other person will do the transaction on lbc to book me?

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    Replies
    1. Hi! Yes, that won't be a problem as long as you have a copy of your confirm itinerary and you are good to go! :)

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  34. is it true na we can pay cebu pac thru BPI online? thanks

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  35. hello Zhequia, normally how many hours/days will the confirmation receipt be sent to you email? and also the internerary?

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    1. After I paid for the tickets in LBC, I sent out an e-mail to Cebu Pacific when I got home. I checked the site and saw that my booking has been confirmed after 24 hours. :)

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  36. hello, just wanna ask. itsmy first time to book online, and payed thru lbc. they ask for the confirmation number what i gave is the 14 booking number is that correct po ba? because when i booked online i haven't receive any confirmation so i guess its the booking number. tama po ba? i also try to retrieve and it says you have two booked ticket something yon, just contact and number was provided, im afraid if it not went thru..

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    Replies
    1. Hi Aries, once booked online the 14 digit code is the booking number/confirmation number. Did you try reaching out by sending an email? I have a friend who booked a ticket and sent out an e-mail and was confirmed after 24hours. I advice you do the same.

      Send an email to: cebetkt@cebupacificair.com and please attached the payment receipt as proof of payment along with your booking details. It would be best to do this as soon as possible.

      Delete
  37. wat if you were not able to pay on the exact time?

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  38. Hello,i wanna ask if how much i pay if im sending water pump to calamba misamis occidental from lapu-lapu city?

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    Replies
    1. Hi, thanks for visiting. I am not an employee from LBC however as far as I know, the weight of the item would contribute as how much the shipping would cost. I recommend heading to the nearest LBC and have your item checked.

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  39. Hi ask ko lng kasi nagpabook ako ng flight kahapon tapos bukas ko babayaran sa lbc pwede ba yun? Hindi ba mkukuha ng iba yung reservation nmin?

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    1. Online booking should be paid before midnight of the same day. Example: nagbook ka nang 10pm dapat before mag midnight bayad na. If not, I recommend booking at 1am and make sure to pay within the same day para di makuha nang iba.

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  40. Hi can I ask you this because I book flight online on nov 18 2014 and I'll pay it today via LBC and my reservation is still on HOLD does it mean that no one still get my reservation? Can LBC also determine that my ticket reservation is sold?

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  41. May I ask what time you booked your tickets last November 18th?

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  42. Replies
    1. Hi, the tickets may have been already purchased by someone else. Online booking should be paid before midnight of the same day. Example: nagbook ka nang 11pm dapat before mag midnight bayad na sya dapat. If not, I recommend booking at 1am and make sure to pay within the same day para di makuha nang iba. Although on HOLD pa sya technically you did not make it on time kasi, so this will be reopened to other guests.

      Delete
  43. Hi, In the scenario given above, mari-refund pa ba ung amount? How?
    Thanks!

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    Replies
    1. I would recommend that you would reach out to cebetkt@cebupacificair.com and check out your options.

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  44. Hi, in the scenario given above, can we still refund the amount? How?
    Thanks!

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  45. hi this is my problem. I booked my flight last January 4, 2015 12:10a.m and paid it through LBC on 10:00 a.m same day (Sunday) the problem is until now I havent receive my Itinerary receipt and even a text from cebupacific. Should I wait for one more day before sending them an email? My flight will be next week :-(

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    Replies
    1. Hi! Have you tried sending an email to cebetkt@cebupacificair.com? That would be the next step then see after a day if the flight status is changed to Confirmed.

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  46. Thanks for the reply ma'am. Yes I sent an email to cebupacific just this afternoon together with the receipt issued by LBC during the payment. Hoping to receive Good news from them tomorrow. GOD BLESS

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  47. how can see my FLIGHT STATUS ma'am? I've been browsing thier website but I don't know how.HUHUHUH

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    Replies
    1. Can you please check on this link and provide the information on any of the Options.

      Cebu Pacific - Booking Retrieval Form

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  48. hi i purchased my tcket thru travel agency, after few days i wanted to up my baggage allowance frm 15 to 20 kgs and made the transaction thru online and opt for payment centers but i wasnt able to pay it on the deadline, after 2 days i checked my status saying CONFIRMED WITH PAYMENT DUE, i thot my transaction was forfeited bcz it its due already, anf thres a notification wen i view my itinerary online stating THIS BOOKING IS NOT ALLOWED TO BE MODIFIED ONLINE, PLS CHEK UR ISSUING AGENCY FOR CHANGES.So i went to the travel agency whr i bought the ticket but thyr system says the airline has closed this booking for baggage upgrades. and wen i check my itinerary online the status still says confirmed with payment due. now this leaves me clueless as to where i should pay my dues. will goin to cebu pac tcket office at the airport resolves this issue? calling thr hotline no. is hopeless.....pls help me

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    Replies
    1. Hi, I am truly sorry for the stress this has caused you. I would highly recommend heading out to the ticketing booth near you and see if this can be resolved instead of calling.

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    2. thanx for the advice. what if i try to pay frm the list of bayad centers? will it still be accepted?
      ticket booth means the ticket ofice of ceb pac at the airport or the agency whr i bought my tcket?

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    3. There are Cebu Pacific branches in malls if it's near your area. If you are in Cebu, we have a Cebu Pacific office in Robinsons Fuente branch. If you are near the airport you can head out there as well.

      As for your baggage allowance you may ask this directly from the Cebu Pacific branch as well to get this fixed. I would recommend that you head out to the Cebu Pacific office cause they have a wider range of support rather than that of bayad centers/travel agencies with limitations.

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    4. hi miss zhequia, i contacted them and my issue was resolved and thanx for the advice on emailing them aftrwards, in less than 24 hrs. i got my itinerary receipt thru email...thnx much, God bless

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  49. tnx for this infos!

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  50. ask ko ano ang gagawin sa problem ko. declined but confirmed ang payment status pero i have a confirmation number, ang status ay confirmed, pls.i need ur reply asap

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    Replies
    1. Hi, I would recommend that you call them instead to ensure that things are clear between you and the airline.

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    2. hi, contact the cebu branch coz its a lot easier to get thru and have the same customer support as the manila branch

      Cebu Office: Contact/Telephone

      230-8888

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  51. hello mam.! another question, nkapag check in na ako sa web ng ceb. at nakakuha na ng boarding pass.ano pa kaya ang ma eencounter kong problem dahil sa declined but confirmed status sa payment

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  52. Hi! i just paid for my booked online through BDO this afternoon and havent got email for itirenary receipt yet and when i tried to look again for the plane schedule at their website, the schedule that ive choosen has a sign that 1 seat left on that fare and the chairs for me and my little boy was already occupied.. do u think they already reserved that for us even if i havent get itirenary receipt yet?

    ReplyDelete

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